FAQ

We apologize for the inconvenience, but we cannot accept alterations such as hemming.

Depending on your monitor and computer environment, there may be differences in how colors appear. Thank you for your understanding.

The numbers in the size chart indicate the actual size of the product when placed on a flat surface.
We recommend that you measure the same type of product you already own and compare.
Please note that we cannot provide general information based on height or weight.

If an item is displayed in your cart, it is not guaranteed that it will be in stock.
Therefore, depending on the timing, there may be cases where the item is out of stock due to other customers completing their orders.

If you use web mail or mobile carrier mail, or depending on your mailer settings, the email may be sorted as spam.
If you are using various email filters, please configure them so that you can receive emails from the [@ripcurl.jp] domain.

Also, the email address you registered may be different from the email address you are using, so please check your registration information.

Forgot your login page password? Please enter the email address you used to register as a member from the link below.
An email containing a password reset URL will be sent to the registered email address.

Please contact us with your change request from the contact page .

You can place orders without registering as a member, but if you register as a member, you will be able to register your delivery address, receive advantageous information, and use a variety of other services.

If you would like to register as a member, please register here .

Please select your desired color and size from the product page and click the "Add to Cart" button to complete your order.

You can check your order completion email or My Page . *If you do not register as a member, you will not be able to use My Page.

If you use web mail or mobile carrier mail, or depending on your mailer settings, the email may be sorted as spam.
If you are using various email filters, please configure them so that you can receive emails from the [@ripcurl.jp] domain.

Also, the email address you registered may be different from the email address you are using, so please check your registration information.

We will accept cancellation of your order only if the ordered product is not ready for shipping.

Please contact us via the contact page or by phone with your order number, product, and request for cancellation.
Please note that you cannot change the ordered product or payment method. After canceling, please place your order again.
Please note that we are unable to accept cancellations once your order is ready for shipment.

We provide simple packaging bags that customers can carry out themselves. (free)
Please contact us by email after completing your order.

*We do not ship products in wrapping bags. Please pack it yourself.
*We do not provide a service that removes price tags.
*Please note that we may not be able to accept orders depending on the size.
*We cannot accept orders after the product is ready for shipping, so please contact us as soon as possible after placing your order.

Please check the gift card by clicking the "View Gift Card" button in the email sent after purchasing the gift card.

The code is written inside the gift card, so please enter it in the ``Gift Card/Coupon Code Entry'' field when purchasing.

If you would like to send it to someone else, please forward the email or share the gift card page URL.

yes. This is possible if there is a balance left on the card.

You will need to pay only the missing amount.

It is not possible to specify an amount within the remaining balance of the gift card. (You cannot specify and use 500 yen from a 1,000 yen balance.)

yes. Gift cards can be used as one of the payment methods.

yes. If a customer made a payment using a gift card, you can apply a refund to the gift card.

Please check the gift card page or contact us and we will contact you with the balance.

You can use various credit cards, Amazon Payment, gift cards, and PayPay. Your credit card or PayPay will be billed at the time you place your order.

Please contact your credit card company regarding the cause of the payment error caused by your card.

From an eco-friendly (natural environment conservation) perspective, Rip Curl uses a system in which delivery notes and receipts are digitized and can be downloaded by customers who need them.

Please download from the URL below.
https://ec.d-apri.com/receipt/next_engine/login.html?cid=276028&sid=1416

You can apply using your order number and the last 4 digits of your registered phone number.
*The usage manual is available at the bottom of the above URL page.

Ordered products will be delivered by Yamato Transport Co., Ltd. In some cases, items may be delivered by Sagawa Express or Fukuyama Transport. Please note. (You cannot choose the delivery company)

Shipping fee for Honshu, Shikoku, and Kyushu is 880 yen. (Free shipping for purchases over 5,500 yen including tax.)
Shipping fee to Hokkaido and Okinawa prefectures is 1,320 yen. (Free shipping for purchases over 9,900 yen including tax.)

Normally, orders placed by 10:00 on weekdays, excluding holidays, will be shipped on the same day.
Depending on the delivery area and traffic conditions, your order will be delivered within 2-7 days after placing your order.
Please note that we do not ship on Saturdays, Sundays, holidays, or business holidays.

You can select the delivery date and time when placing your order. *For some products, such as those made to order, it is not possible to specify the delivery date and time.

We apologize, but this item will only be shipped within Japan.

If you place multiple orders, shipping fees will be charged for the number of orders.

Apparel, wetsuits, and miscellaneous goods purchased from the Rip Curl Online Store can only be returned if they are unused.

Please carefully check " About returns, exchanges, and watch warranties " on the page below, and then contact us via the inquiry page within 7 days of receiving the product.

We apologize for the inconvenience, but please contact customer support .
Please note that if we do not hear from you within 7 days of receiving the product, we may not be able to respond to your request. Thank you for your understanding.

We cannot accept returns, exchanges, or inquiries about products purchased at overseas Rip Curl stores.
Please contact the overseas store where you purchased the product directly.

Please contact us using this form .

Customer support is open from 11 a.m. to 5 p.m., excluding Saturdays, Sundays, and holidays.
We accept inquiries via the inquiry form and email 24 hours a day, but responses will be responded to sequentially from the next business day.
Please note that depending on the content of your inquiry, it may take some time for us to respond.